Refund and Returns Policy – Jollof Society

At Jollof Society, we take pride in preparing fresh, high-quality meals. Due to the perishable nature of our products, our refund policy is outlined below.

1. Food Orders

Because our food is freshly prepared to order, we do not offer refunds once an order has been prepared or delivered.

However, we may offer a replacement or partial refund in the following cases:

Incorrect items were delivered
Items were missing from your order
Food arrived in unsatisfactory condition
Order was not delivered due to our error

Any issue must be reported within 2 hours of delivery or collection.

Please contact us immediately with:

Your order number
Description of the issue
Photo evidence (if applicable)

2. Cancellations

Standard Orders

Orders may be cancelled only if preparation has not yet started.

Catering & Bulk Orders

Catering orders require advance notice for cancellation:

48+ hours before event: Full refund
24–48 hours before event: 50% refund
Less than 24 hours: No refund

3. Delivery Issues

If delivery is delayed due to:

Incorrect address provided by customer
Customer unavailable to receive order

Refunds will not be issued.

4. Allergies & Dietary Information

Customers are responsible for reviewing menu descriptions before ordering. If you have allergies or dietary requirements, please contact us prior to placing your order.

Refunds will not be issued for allergic reactions where no prior notice was given.

5. Payment Disputes

If you experience a payment issue, please contact us before initiating a chargeback. We are committed to resolving concerns fairly and promptly.

6. Contact for Refund Requests

To request a refund or report an issue, please contact:

Email: hello@jollofsociety.com
Phone: + 44 07870 567 269

Please include your order number for faster assistance.